Frequently asked questions

How long does it take to process my return

Once we receive your return it will be processed within 7 working days maximum.

Are returns free?

If you order for delivery in the UK, returns are free. Simply go to your ba&sh customer account and download the returns form and prepaid DHL returns label.
Please note that you must drop off your parcel at a DHL Express relay point only. Here is the list of available points: https://locator.dhl.com/results?language=en&languageCountryCode=GB&resultUom=mi&light=n&countryCode=GB&clientAppCode=gbwcc&address=se27%209qy&capability=81,74

You have 30 days from the order date to return your parcel.

If you prefer to drop off your return parcel at your local ba&sh store: no problem! Our teams will be delighted to welcome you.

I forgot my password, what should I do?

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.